Chat with us now and let us help you find the answer to your question.

Submit a request via our contact form. Rest assured, we typically respond within 24 hours, Monday - Friday.

Available during normal business hours Monday - Friday 9:00 AM to 4:30 PM  ET.

Ultimate Globes

Find expert support and comprehensive FAQs at the Ultimate Globes Help Center. Get answers to your questions about globe features, care instructions, purchasing options, and more. Explore our knowledge base for quick solutions and detailed guides to enhance your globe experience.

Ultimate Globes Help Center | Expert Support & Globe FAQs

What are the materials used in these products?

Is assembly of globes easy?

The item I would like is out of stock, can I pre-order?

How do you clean the globe?

How often are globe maps updated?

What is the raised relief feature on some globes?

Which place names are included on globes?

Why do some globes have a metal meridian or semi-meridian around them?

What is that little round dial at the North Pole?

How do you find a place on a globe & How do you look up a location based on latitude and longitude?

Why are globes tilted?

My globe will not light up / illuminate, how can I fix this?

What is the updatable globe program?

Are all the globes the same?

Do your globes include Palestine?

Can I place pins or markers into the globe or globes surface?

Can I place stickers onto a globes surface?

My globe is in need of repair

My globe has bumps on the surface is this normal?

Does the Pioneer globe show individual U.S. states and feature a heavier base?

My globe has alignment problems, is this normal?

What should I do if there is a problem with the globe's assembly?

Is it possible to place pins in my globe and will it still be able to spin?

How can I replace a globe ball that has faded or split due to interior lighting issues?

What should I do if my MOVA Globe is not rotating?

Were are your globes made?

What is the weight of the Carlyle Globe

Does this globe spin?

MOVA Globe Bases, Do they allo allow the Globe to Rotate?

When will OOS out of stock products be back in stock?

Are northern and southern hemispheres the same scale on globes?

Do your products have a warranty?

Product Information

Who is Ultimate Globes?

Where are you located?

How can I contact you?

Physical Store Locations

What is your mailing address?

Customer Service Contact Information

Is this site trusted? Why should I purchase my product here?

Company

Where is my order? (WISMO)

How do I track my order?

How do I get my tracking number?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

How long does delivery take?

Why can’t I track my order?

Why are globes so expensive to ship?

What are the shipping options and delivery timeframes for your products?

What should I do if I didn't receive a tracking number for my purchase?

How to Ship an Item to a Different Address

Where do you ship your products from?

Order with incorrect address/shipped to incorrect location

Shipping & Tracking

Can I edit or add anything to my order?

How do I apply promo/discount codes?

What methods of payment do you accept?

Where do I get promo codes/discounts?

My promo / coupon code isn’t working.

I forgot to add a promo code but already made a purchase.

How do Shop Pay installments work?

How do I update the billing information on my order?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Do you price match?

I have not received my credit for a returned item

How can I get a quote on a specific item?

Can I exchange my item for a different size or version?

What is the process for getting an invoice for my order?

What can I do if I haven't received my discount at checkout?

Is it possible to use multiple gift cards towards one transaction?

How do I update the billing or shipping address for my order?

Can I order by Phone?

Do you need assistance with product recommendations?

My Gift Card Doesn't Work

Have not received my coupon

Order & Payment

What is your return/exchange policy?

What is your cancellation policy?

How do I initiate a return?

How do I initiate an exchange?

How do I cancel my order?

How do I get a refund?

Order is marked delivered but not here.

What do I do if I receive the wrong item in my order?

I received the right product but in the wrong size/style/color.

What should I do if an item is missing from my order?

What should I do if my order arrived damaged?

Do globes use a battery or do you have to plug them in?

How do I report or resolve an issue with a damaged or defective item I received?

What should I do if my return hasn't been processed yet?

How do I return a damaged or defective item?

I received my item however it is missing parts

Order Issues

I’m having trouble logging in.

How do I set up an account?

I forgot my password.

How do I change my default address?

Account Information

What is a Political Globe?

What and where is the International Date Line on a globe?

What are the Equinoxes?

What are the Hemispheres on a globe?

What are the Solstices?

What is a Base on a globe?

What is a Celestial Globe?

What is a Degree?

What is a Desk Globe?

What is a Digital Globe?

What is a Floor Globe?

What is a Globe Stand?

What is a globe with a Cradle Mount?

What is a Globe?

What is a Horizon Ring on a globe?

What is a Latitude line on a globe?

What is a Legend on a globe?

What is a Longitude line on a globe?

What is a Meridian on a globe?

What is a Physical Globe?

What is the Analemma on a globe?

What is the Equatorial Band on a globe?

What is the Greenwich Meridian?

What is the Parallels of Latitude on a globe?

What is the Rotation?

What is the Scale on a globe?

What is the Cartouche on a globe?

What is the Plain Mount on a globe?

What is the Southern Hemisphere on a globe?

What is the Calotte (Polar Calottes) on a globe?

What is the Mounting on a globe?

What is the Northern Hemisphere on a globe?

What is an Armillary Sphere?

What is a Replogle Globe?

What is the Diameter on a globe?

What is the Eastern Hemisphere on a globe?

What is a Terrestrial Globe?

What is the Axis on a globe?

What is an Illuminated Globe?

What is the Latitude & Longitude on a globe?

What is the Equator on a globe?

What is the Inclination of the Earth Axis on a globe?

What is a Raised Relief Globe?

What is a Sphere on a globe?

What is the Overlay on a globe?

What is the Prime Meridian (Greenwich Time) on a globe?

What is the Stationary Mount on a globe?

What is a Time Dial on a globe?

What is an Orb?

What is the Grid on a globe?

What is the Horizon Band on a globe?

What is the International Coloring Scheme on a globe?

What is the Zodiac?

What is the Western Hemisphere on a globe?

Globe Terminology

General information and FAQ's to answer your product questions.

Information about our team, stores and how to get in touch.

Find information about the shipping and tracking of your order.

Find quick answers answers regarding orders and payments.

Check here if you have an issue with an existing order.

If you have questions about your account, your answer is likely found here.

Learn about the various terms used to describe world globes and their features.

All articles