Find quick answers answers regarding orders and payments.
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please get in touch with our customer service team immediately after placing your order. We can not guar
To apply a promo or discount code, proceed to checkout and enter your code in the 'Discount Code' field. Click 'Apply' to see your new total before finalizing your order. Only one code can be used per order. Promo codes may not be combined for additi
We accept various payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. Please note that we do not accept personal checks, money orders or C.O.D.
To get promo and discount codes, make sure to subscribe to our newsletter (there is a sign up at the bottom of most pages), check our homepage, and follow us on social media to get the latest deals.
The promo code you entered may not work due to an incorrect input (check that you have entered the right letters and numbers), specific conditions (like minimum spend), or an expiry date. In addition, some brands such as MOVA globes do not allow for
If you forgot to apply a promo code at checkout, please contact our customer service team as soon as possible. Depending on the status of your order, our team may be able to apply the promo code for you.
Shop Pay Installments allow you to split your purchase into multiple payments, interest-free. At checkout, choose Shop Pay, select 'Installments', and follow the prompts to set up your payment plan.
To update your billing information, you may log in to your account and change your information from the Account Settings page. If you do not have an account, please contact our customer service immediately.
Gift cards can be purchased directly from our website. Visit our gift card section, choose the amount, and complete the purchase. The gift card will be directly emailed to you or to the specified recipient.
To use a gift card, enter the code in the 'Gift Card or Discount Code' box at checkout. The value of the gift card will be deducted from your order total.
We offer price matching when requested prior to your purchase. If you find an item at a lower price elsewhere simply contact our customer service team with the link to the item on the other site. The item must be in stock, and inclusive of all taxes
In most cases, refunds are issued within three days of receiving a return and processing it at our warehouses. If it has been three days and you have still not received your credit, please contact our Support team to review the issue for you.
To request a quote, please reach out to customer support with details of the item, including SKU and any specifications, as well as the intended shipping address. Our team will respond with the cost and instructions on how to proceed with the order,
If you wish to exchange an item for a different size or version, please reach out to customer support with your order details and the preferred item size or version. Customer support will notify you of the availability, and if the exchange is possibl
Once you have received your order and require an invoice for payment processing, please email customer support with your request. We will forward it to the relevant team to assist you in generating an invoice that can be sent to your email address.
If you had trouble applying a discount code during checkout, please reach out to customer support immediately after your purchase. Provide details of the discount offer and we’ll verify it and apply the discount by issuing a refund for the respective
Unfortunately, our system does not allow for multiple card payments in a single transaction. If you're using Visa gift cards, please ensure that a single card has enough funds to cover the entire amount of the transaction, as our system automatically
If you need to update the billing or shipping address for your recent purchase, please note that once an order is placed, we are unable to make changes to the order directly. However, updating your shipping address is sometimes possible if the order
We are happy to assist if you would like to place your order via phone. Simply reach out to our support team at 877-745-6237 during business hours and we will be happy to assist you with placing your order.
No worries, we are ready to assist you. First, try to find a few globes that may be of interest to you, then leave us a message as to which you like the most as well as any concerns or options you prefer and we will provide recommendations based on y
If you have received a gift card and are having issues applying it, please send us a message with your gift card number, email address and date of purchase or receipt and we will be happy to investigate the issue for you.
If you have not received a coupon from opting into one of our special promotions, please check your spam folder. On occasion some emails inadvertently end up there. Also, if you have previously requested and the same coupon has already been issued, y