Order Issues
Check here if you have an issue with an existing order.
What should I do if my order arrived damaged?
We apologize for the inconvenience. Please click here to submit the issue to our Support Department. We will assist you with a resolution as quickly as possible.
How do I report or resolve an issue with a damaged or defective item I received?
If you have received an item that is damaged or defective, please contact customer support by clicking here. A representative will work with to determine if a full replacement or just a replacement part is necessary and will get back to you with a re
I received my item however it is missing parts
If your item was received and is missing parts to correctly assemble it, please click here to contact our customer support team to assist you with the needed materials. Please describe in detail which parts are missing and provide the email or your o
What is your return/exchange policy?
We aim to make the return and exchange process as easy as possible for our customers. If you receive a damaged item, an incorrect item, or are missing parts, please contact Customer Support for assistance. We will arrange for a replacement or the mis
What is your cancellation policy?
Orders may not be canceled once placed. If you have an issue with an order you have placed, please reach out to our customer service for assistance.
How do I initiate a return?
To initiate a return, please visit our Returns & Exchanges Portal and enter your order number and email address.
How do I initiate an exchange?
To exchange an item, please visit our Returns & Exchanges Portal.
How do I get a refund?
Refunds are processed upon receipt and inspection of the returned item. Please allow up to 10 business days for your refund to be credited back to your original form of payment. If you have not received your refund within this time, please contact ou
What do I do if I receive the wrong item in my order?
If you receive the wrong item, please contact our customer service immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
What should I do if an item is missing from my order?
We're sorry to hear that you're experiencing issues with your order. Please check your confirmation emails to ensure all items are included in your shipment. If an item is missing, please click here to contact our customer service team so we can reso
I received the right product but in the wrong size/style/color.
We apologize for any inconvenience caused. Please contact our customer service team within 7 days of receiving your order to initiate an exchange for the correct size/style/color. Visit our Returns & Exchanges policy for more information.
Do globes use a battery or do you have to plug them in?
Very few globes use batteries. This is mainly due to issues with battery life and determining the best solution for auto-shut-off. This feature has been tested in the past and has not been met with wide consumer acceptance. If a globe uses batteries,
What should I do if my return hasn't been processed yet?
If you’ve initiated a return and are waiting for it to be authorized, please be aware that our returns team typically requires some time to process a return request. If it is taking longer than expected, please contact customer support with your orde