Check here if you have an issue with an existing order.
We aim to make the return and exchange process as easy as possible for our customers. If you receive a damaged item, an incorrect item, or are missing parts, please contact Customer Support for assistance. We will arrange for a replacement or the mis
Orders may not be canceled once placed. If you have an issue with an order you have placed, please reach out to our customer service for assistance.
To initiate a return, please visit our Returns & Exchanges Portal and enter your order number and email address.
To exchange an item, please visit our Returns & Exchanges Portal.
If you need to cancel your order, please contact us immediately. If your order has not yet been processed, we will attempt to cancel it and issue a refund. If the order is already processed, please refer to our Returns & Exchanges policy.
Refunds are processed upon receipt and inspection of the returned item. Please allow up to 10 business days for your refund to be credited back to your original form of payment. If you have not received your refund within this time, please contact ou
If your order is marked as delivered but you haven't received it, please check around your delivery location and with neighbors. If you still can't locate it, contact our customer support for assistance. You can also track your shipment here.
If you receive the wrong item, please contact our customer service immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
We apologize for any inconvenience caused. Please contact our customer service team within 7 days of receiving your order to initiate an exchange for the correct size/style/color. Visit our Returns & Exchanges policy for more information.
We're sorry to hear that you're experiencing issues with your order. Please check your confirmation emails to ensure all items are included in your shipment. If an item is missing, please contact our customer service team immediately so we can resolv
We apologize for the inconvenience. Please take a photo of the damaged item and email it to our customer service department within 3 days of delivery. We will assist you with a return or exchange as quickly as possible.
Very few globes use batteries. This is mainly due to issues with battery life and determining the best solution for auto-shut-off. This feature has been tested in the past and has not been met with wide consumer acceptance. If a globe uses batteries,
If you have received an item that is damaged or defective, please contact customer support with a description of the issue and include photos if possible. A representative will work with the manufacturer on your behalf to determine if a full replacem
If you’ve initiated a return and are waiting for it to be authorized, please be aware that our returns team typically requires some time to process a return request. If it is taking longer than expected, please contact customer support with your orde
We are committed to ensuring you receive products in perfect condition. If your item arrives damaged or with defects, please email customer support with a photo of the issue. We will arrange for the manufacturer to send a replacement, and if a return
If your item was received and is missing parts to correctly assemble it, please contact our customer support team to assist you with the needed materials. Please describe in detail which parts are missing and provide the email or your order number us